Professional Etiquette

Social grace, properly deployed, will etch a fond memory. People often forget what was said, but not how you made them feel. The notion of etiquette is not meant to create an elite wall between yourself and those of another group. They are standards of conduct set forth to ensure everyone feels comfortable. In the business world, your etiquette is closely watched--certain infractions can be devastating to your career. What to do is as equally important as what not to do.

Etiquette is often overlooked. In a business casual environment, relaxed behavior can sometimes be detrimental.. Your thoughts on an important topic may not evoke a response from a prospective client at a business mixer. However, how they felt in your presence certainly will. Good business etiquette is not only a sign of an astute business person, but it also denotes unwavering commitment to customer service.

Below are a few suggestions to consider:

The Written Word-Correspondence

-See Correspondence Menu for examples.

-Ensure all written forms of communication have been checked for grammatical and spelling errors. This would seem rudimentary. However, a large percentage of resumes are regularly submitted that have never been spell checked.

-Write a second draft; they're often tighter and stay on course. You don't want to bore the reader.

-Frequently check mail and email in boxes.

-Be poignant and professional with all correspondence; steering clear of confidential material, gossip, jokes in poor tastes and the like.

-Give out your business card to those you intend to contact. Refrain from writing on cards given you. They are considered to be a social gesture of good will or gift. As such, to indiscriminately distribute them at a business gathering diminishes their worth.

Social Events and Networking

-Familiarize yourself with the guest list; and what's important to them. This reconnaissance can pay big dividends.

-Render a firm handshake.

-If you are hosting the occasion, you are expected to pay for the guests.

-Lingering with acquaintances is a mistake and waste of time. You're attending for business and networking purposes. Spend time with those who will further these interests.

-Ask guests questions which evoke thoughtful explanations of the person; and what is important to them.

-Ensure you are appropriately dressed for the occasion; neither over nor underdressed.

-Discuss relevant issues; consistent with the reason for the gathering. Remember, this is a business social gathering.

.-Stay away from discussing your person problems.

-Limit alcohol consumption to a minimal amount. This demonstrates sound judgment.

Business Meetings and Interviews

-Arrive on time. Tardiness leaves a bad first impression.

-Be prepared. Next to showing up late, not having the necessary knowledge or tools to meet goals wastes everyone's time.

-Ensure your appearance is appropriate to the occasion; professionalism speaks before you have said a word.

-Turn off your cell phone.

-Be present, confident but not overbearing.

-If possible, abstain from alcohol consumption. When spirits are consumed be on guard against gossip, off-color jokes and lewd behavior.

Telephone, Email, and Text

-Be sincere, polite and to the point.

-Return calls as soon as possible.

-Treat all business correspondence like a business meeting.